Outage in Deskpro
Inbound Voice Calls Not Alerting Agents
Resolved MajorIncident Report
A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.
Components affected
Deskpro Agent InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/07/2026 03:22PM
Inbound call alerting has been restored for all affected customers.
MONITORING
6 days ago - at 05/07/2026 09:56AM
We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.
INVESTIGATING
6 days ago - at 05/07/2026 09:13AM
A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.
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