Outage in Deskpro
Images and attachments not loading (EU region)
Resolved MinorIncident Report
We are investigating reports that images and attachments are not loading for some helpdesks in our EU region. Affected agents see missing images on existing tickets, and some replies containing images fail with an error.
Tickets, replies and all other functions are otherwise working. Text-only replies send normally.
Components affected
Deskpro Agent InterfaceTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/19/2026 10:36AM
This issue has been resolved. The cause was an internal change to how our systems renew their access credentials, which left file storage temporarily unreachable. Access was restored automatically at 07:00 UTC and the change has been corrected. Only the EU region was affected. We are sorry for the disruption.
MONITORING
5 days ago - at 08/19/2026 08:46AM
Images and attachments are loading normally again across the EU region, and we have had no new reports since 07:00 UTC. If you are still seeing missing images, please refresh your browser first, and contact us at support.deskpro.com if the problem persists.
We have not yet established what caused this and are continuing to investigate. We will update this page with our findings.
INVESTIGATING
5 days ago - at 08/19/2026 07:42AM
We are investigating reports that images and attachments are not loading for some helpdesks in our EU region. Affected agents see missing images on existing tickets, and some replies containing images fail with an error.
Tickets, replies and all other functions are otherwise working. Text-only replies send normally.
Latest Deskpro outages
Deskpro Cloud AI degraded (US hosting region) - 4 days ago
Potential authentication issues with Google Auth on cloud sites - about 1 month ago
Intermittent errors when adding attachments - 2 months ago
WhatsApp & Meta Social Channels – Agent Replies Not Sending - 3 months ago
Inbound Voice Calls Not Alerting Agents - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
