Outage in Deskpro
WhatsApp & Meta Social Channels – Agent Replies Not Sending
Resolved MinorIncident Report
We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.
Components affected
Deskpro Agent InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/26/2026 09:07AM
The issue has now been resolved.
Agent replies on WhatsApp and Meta social channels are sending as expected.
MONITORING
5 days ago - at 05/22/2026 09:20AM
A change has been implemented to restore agent replies on WhatsApp and Meta social channels.
We are continuing to monitor the results.
IDENTIFIED
7 days ago - at 05/20/2026 12:03PM
We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.
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