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Outage in Deskpro

Degraded performance with search functionality

Minor
March 27, 2026 - Started about 18 hours ago
Official incident page

Incident Report

We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.
Components affected
Deskpro Agent Interface

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Latest Updates ( sorted recent to last )
MONITORING about 13 hours ago - at 03/27/2026 05:15PM

The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.

MONITORING about 14 hours ago - at 03/27/2026 04:34PM

Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.

MONITORING about 15 hours ago - at 03/27/2026 03:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 15 hours ago - at 03/27/2026 03:32PM

A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.

IDENTIFIED about 18 hours ago - at 03/27/2026 12:38PM

We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.

Latest Deskpro outages

Service disruption - about 2 months ago
Gateway timeout - 3 months ago
Degraded Service - 4 months ago
Degraded Agent Login - 4 months ago

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