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Outage in Deskpro

Degraded performance with search functionality

Resolved Minor
March 27, 2026 - Started 22 days ago - Lasted 3 days
Official incident page

Incident Report

We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.
Components affected
Deskpro Agent Interface

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 03/30/2026 10:49AM

After monitoring over the weekend, this incident has been resolved.

MONITORING 22 days ago - at 03/27/2026 05:15PM

The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.

MONITORING 22 days ago - at 03/27/2026 04:34PM

Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.

MONITORING 22 days ago - at 03/27/2026 03:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 22 days ago - at 03/27/2026 03:32PM

A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.

IDENTIFIED 22 days ago - at 03/27/2026 12:38PM

We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.

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