Outage in Deskpro

Cloud - Service Interruption

Resolved Minor
January 29, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption. Our team is actively working to mitigate the issue and restore normal operations as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/29/2025 10:28PM

A capacity planning issue became apparent due to a bug in an internal Deskpro Cloud service. This caused service disruptions while we added capacity and investigated the underlying problem. We have since mitigated the issue and are implementing process improvements for the future.

MONITORING 3 months ago - at 01/29/2025 04:51PM

We have identified and resolved the issue that was disrupting service and are actively monitoring the situation.

INVESTIGATING 3 months ago - at 01/29/2025 04:36PM

We are currently experiencing a service disruption. Our team is actively working to mitigate the issue and restore normal operations as quickly as possible.

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