Outage in Deskpro
Gateway timeout
Resolved MajorIncident Report
We are currently investigating a gateway timeout issue affecting a subset of customers.
Components affected
Deskpro Admin Interface Deskpro Agent Interface Deskpro User Interface / Portal Deskpro APINeed to monitor Deskpro outages?
One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 01/08/2026 09:54AM
This incident has been resolved.
MONITORING
1 day ago - at 01/08/2026 09:09AM
We have identified the gateway timeout issue affected customers on a specific cloud region. Whilst we continue to investigate we can see sites have recovered and are monitoring the situation.
INVESTIGATING
1 day ago - at 01/08/2026 08:59AM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 01/08/2026 08:58AM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 01/08/2026 08:52AM
We are currently investigating a gateway timeout issue affecting a subset of customers.
Latest Deskpro outages
Degraded Service - about 1 month ago
Degraded Agent Login - about 2 months ago
Issues at Cloudflare are causing intermittent connectivity problems - about 2 months ago
Degraded Outbound Voice Call Functionality - 3 months ago
Degraded Service for Voice and WhatsApp Users - 6 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5350 services available
Integrations with
