Outage in Deskpro
Gateway timeout
Resolved MajorIncident Report
We are currently investigating a gateway timeout issue affecting a subset of customers.
Components affected
Deskpro Admin Interface Deskpro Agent Interface Deskpro User Interface / Portal Deskpro APINeed to monitor Deskpro outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 01/08/2026 09:54AM
This incident has been resolved.
MONITORING
2 months ago - at 01/08/2026 09:09AM
We have identified the gateway timeout issue affected customers on a specific cloud region. Whilst we continue to investigate we can see sites have recovered and are monitoring the situation.
INVESTIGATING
2 months ago - at 01/08/2026 08:59AM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 01/08/2026 08:58AM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 01/08/2026 08:52AM
We are currently investigating a gateway timeout issue affecting a subset of customers.
Latest Deskpro outages
Service disruption - about 1 month ago
Degraded Service - 3 months ago
Degraded Agent Login - 4 months ago
Degraded Outbound Voice Call Functionality - 6 months ago
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