Outage in Deskpro

Issues at Cloudflare are causing intermittent connectivity problems

Resolved Minor
November 18, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Cloudflare, a service provider used all over the world including by Deskpro, is having global network issues. This is causing intermittent issues accessing Deskpro and performing certain functions (e.g. downloading attachments), as well as APIs required by third-party services (e.g. telephony services, SMS, WhatsApp). Cloudflare is aware of the problem and service is recovering. You can follow along here: https://www.cloudflarestatus.com/
Components affected
Deskpro Admin Interface Deskpro Agent Interface Deskpro User Interface / Portal Deskpro Reports Interface Deskpro Billing Interface Deskpro API Deskpro Incoming Email

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 03:04PM

Cloudflare report that the issue has been resolved.

Normal service should be fully restored. If you continue to experience any issues, please reach out to support@deskpro.com.

MONITORING about 2 months ago - at 11/18/2025 01:12PM

Cloudflare report that they have identified the problem and that a fix is being implemented.

MONITORING about 2 months ago - at 11/18/2025 12:46PM

Cloudflare, a service provider used all over the world including by Deskpro, is having global network issues. This is causing intermittent issues accessing Deskpro and performing certain functions (e.g. downloading attachments), as well as APIs required by third-party services (e.g. telephony services, SMS, WhatsApp).

Cloudflare is aware of the problem and service is recovering. You can follow along here: https://www.cloudflarestatus.com/

Latest Deskpro outages

Gateway timeout - about 14 hours ago
Degraded Service - 30 days ago
Degraded Agent Login - about 2 months ago
Degraded Outbound Voice Call Functionality - 3 months ago
Degraded Service for Voice and WhatsApp Users - 6 months ago

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