Outage in DevRev
Issue with Events being delayed
Resolved MinorIncident Report
Summary AI Generated
DevRev experienced a temporary issue with event capture that caused delays in recording events for conversations and tickets. This resulted in delayed workflows and snap-in functions, with users experiencing inconsistencies when accessing these features. The issue affected the Conversation and Ticket Management components and was resolved after 2.7 hours.
We are currently experiencing a temporary issue with event capture, where events are being recorded in conversation or tickets with a delay which leads to delay in workflows and snap-in functions. Our team is actively working to resolve this and restore normal functionality. Some users may experience inconsistencies while accessing these features. We will share updates as more information becomes available.
Components affected
Conversation and Ticket ManagementTrusted by 1,000+ teams
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