Outage in DevRev
Delays in Workflows, Webhooks and Ticket SLAs in AP-South Region
Resolved MinorIncident Report
Summary AI Generated
Processing delays occurred in DevRev's AP-South-1 region, impacting workflows, webhooks, and ticket SLA timers within the Conversation and Ticket Management components. The incident lasted approximately 3 hours and was classified as a minor disruption. The team investigated and resolved the issue.
We're pleased to confirm that the processing delays affecting the AP-South-1 region have been fully resolved.\
Earlier, some workflows may not have executed on time, webhook deliveries may have been delayed, and ticket SLA timers may have been impacted. Our team has identified and addressed the underlying cause, and all affected services have been restored to normal performance. The service is now stable and operating as expected.
Components affected
Conversation and Ticket ManagementTrusted by 1,000+ teams
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