Outage in Dialogue

Expérience dégradée lors de la vérification de courriel pour les applications partenaires // Degraded experience on partner email verification

Resolved Minor
May 15, 2024 - Started 5 months ago - Lasted about 20 hours
Official incident page

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Outage Details

English follows Les utilisateurs qui tentent de créer un compte dans les applications Consult+, Lumino et Sun Life Health360 sont redirigés vers l'application Dialogue plutôt que dans l'application appropriée. La vérification de courriel fonctionne, mais l'expérience peut amener de la confusion pour les usager. --- Consult+, Lumino and Sun Life Health360 users that try to signup in the mobile application are redirected to the Dialogue app for email verification. Email verification works, but the experience is confusing for users.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/16/2024 01:12PM

English follows

Un correctif a été déployé dans toutes nos applications. Les utilisateurs sont priés de mettre à jour leur application à la dernière version pour éviter le problème.

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A fix has been deployed to all our applications. Users can update their applications to the latest version to avoid the issue.

MONITORING 5 months ago - at 05/15/2024 08:42PM

English follows
Une solution temporaire est maintenant en place pour Sun Life Health360, ce qui devrait résoudre le problème pour les nouveaux usagers. La solution permanente pour toutes les marques est en attente d'approbation du AppStore et Play Store.

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A temporary solution is now in place for Sun Life Health360, which should resolve the problem immediately for new users. The permanent solution for all brands is awaiting App Store and Play Store approval.

IDENTIFIED 5 months ago - at 05/15/2024 06:01PM

English follows
Nous avons identifié la cause probable du problème et travaillons sur une solution
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We have identified the likely cause of the problem and are working on a solution

INVESTIGATING 5 months ago - at 05/15/2024 05:49PM

English follows

Les utilisateurs qui tentent de créer un compte dans les applications Consult+, Lumino et Sun Life Health360 sont redirigés vers l'application Dialogue plutôt que dans l'application appropriée. La vérification de courriel fonctionne, mais l'expérience peut amener de la confusion pour les usager.

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Consult+, Lumino and Sun Life Health360 users that try to signup in the mobile application are redirected to the Dialogue app for email verification. Email verification works, but the experience is confusing for users.

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