Outage in Dialogue

Delays in sending faxes

Resolved Minor
August 14, 2024 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

An external vendor is experiencing delays in sending certain faxes. The issue only affects outgoing faxes and is restricted to Canada.
Components affected
Dialogue Care Platform
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/14/2024 10:07PM

This incident has been resolved.

MONITORING about 1 month ago - at 08/14/2024 08:37PM

The vendor has addressed the root cause of the issue. The backlog of faxes is being processed.

IDENTIFIED about 1 month ago - at 08/14/2024 05:04PM

An external vendor is experiencing delays in sending certain faxes. The issue only affects outgoing faxes and is restricted to Canada.

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