Outage in Dialogue

New members unable to claim service/Nouveau members ne peuvent obtenir les servces

Resolved Minor
September 06, 2024 - Started 21 days ago - Lasted 39 minutes
Official incident page

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Outage Details

English will follow Nous avons détecté un problème qui impact les nouveaux membres, ne leur permettant pas d'accéder aux services dont ils sont éligible. Toutefois, les membres existants peuvent utiliser la plateforme de soins sans problème. Nous avons commencé l'investigation dans le but de régler le problème. Merci de votre compréhension ------------------------------------------- We detected a problem where new members cannot access the services to which they are eligible to. All the other members are not impacted and can use the platform without any issue. We are investigating the situation in order to solve the issue. Thank you for your comprehension
Components affected
Dialogue Member Web Application Dialogue Admin Portal Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Member Mobile Application
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 09/06/2024 01:49PM

This incident has been resolved.

INVESTIGATING 21 days ago - at 09/06/2024 01:32PM

We are continuing to investigate this issue.

INVESTIGATING 21 days ago - at 09/06/2024 01:21PM

English will follow

Nous avons détecté un problème qui impact les nouveaux membres, ne leur permettant pas d'accéder aux services dont ils sont éligible. Toutefois, les membres existants peuvent utiliser la plateforme de soins sans problème.

Nous avons commencé l'investigation dans le but de régler le problème.

Merci de votre compréhension
-------------------------------------------

We detected a problem where new members cannot access the services to which they are eligible to. All the other members are not impacted and can use the platform without any issue.

We are investigating the situation in order to solve the issue.

Thank you for your comprehension

Latest Dialogue outages

Problèmes liés aux notes de consultation / Problems with consult notes - 4 days ago
Notifications poussées indisponibles sur Android // Push notifications unavailable on Android - 11 days ago
Interruption partielle de la récupération de Contentful // Partial outage fetching content from Contentful - 28 days ago
Problèmes avec la complétion de notes de consultation / Issues with finalizing consult notes - 29 days ago
L'application mobile ne charge pas sur iOS // Mobile App Not Loading on iOS - about 1 month ago

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