Outage in Dialogue
New members unable to claim service/Nouveau members ne peuvent obtenir les servces
Resolved MinorIncident Report
English will follow
Nous avons détecté un problème qui impact les nouveaux membres, ne leur permettant pas d'accéder aux services dont ils sont éligible. Toutefois, les membres existants peuvent utiliser la plateforme de soins sans problème.
Nous avons commencé l'investigation dans le but de régler le problème.
Merci de votre compréhension
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We detected a problem where new members cannot access the services to which they are eligible to. All the other members are not impacted and can use the platform without any issue.
We are investigating the situation in order to solve the issue.
Thank you for your comprehension
Components affected
Dialogue Member Mobile Application Dialogue Member Web Application Dialogue Admin Portal Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 09/06/2024 01:49PM
This incident has been resolved.
INVESTIGATING
over 1 year ago - at 09/06/2024 01:32PM
We are continuing to investigate this issue.
INVESTIGATING
over 1 year ago - at 09/06/2024 01:21PM
English will follow
Nous avons détecté un problème qui impact les nouveaux membres, ne leur permettant pas d'accéder aux services dont ils sont éligible. Toutefois, les membres existants peuvent utiliser la plateforme de soins sans problème.
Nous avons commencé l'investigation dans le but de régler le problème.
Merci de votre compréhension
-------------------------------------------
We detected a problem where new members cannot access the services to which they are eligible to. All the other members are not impacted and can use the platform without any issue.
We are investigating the situation in order to solve the issue.
Thank you for your comprehension
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