Outage in Dialogue

New members unable to claim service/Nouveau members ne peuvent obtenir les servces

Resolved Minor
September 06, 2024 - Started 4 months ago - Lasted 39 minutes
Official incident page

Need to monitor Dialogue outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Dialogue, and never miss an outage again.
Start Free Trial

Outage Details

English will follow Nous avons détecté un problème qui impact les nouveaux membres, ne leur permettant pas d'accéder aux services dont ils sont éligible. Toutefois, les membres existants peuvent utiliser la plateforme de soins sans problème. Nous avons commencé l'investigation dans le but de régler le problème. Merci de votre compréhension ------------------------------------------- We detected a problem where new members cannot access the services to which they are eligible to. All the other members are not impacted and can use the platform without any issue. We are investigating the situation in order to solve the issue. Thank you for your comprehension
Components affected
Dialogue Member Web Application Dialogue Admin Portal Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Consult + Member Mobile Application Dialogue Member Mobile Application
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/06/2024 01:49PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 09/06/2024 01:32PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/06/2024 01:21PM

English will follow

Nous avons détecté un problème qui impact les nouveaux membres, ne leur permettant pas d'accéder aux services dont ils sont éligible. Toutefois, les membres existants peuvent utiliser la plateforme de soins sans problème.

Nous avons commencé l'investigation dans le but de régler le problème.

Merci de votre compréhension
-------------------------------------------

We detected a problem where new members cannot access the services to which they are eligible to. All the other members are not impacted and can use the platform without any issue.

We are investigating the situation in order to solve the issue.

Thank you for your comprehension

Latest Dialogue outages

Les fax ne peuvent pas être envoyés // Faxes cannot be sent - 5 days ago
Sun Life Health360 login navigates users to "Verify your email" screen on the web app - 18 days ago
Autocomplétion de médications à prescrire n'est pas disponible / Autocompletion is unavailable when prescribing medications - about 1 month ago
Problèmes liés aux notes de consultation / Problems with consult notes - 3 months ago
Notifications poussées indisponibles sur Android // Push notifications unavailable on Android - 3 months ago

Be the first to know when Dialogue and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE