Outage in Dialpad

Analytics Live Dashboard / Wallboard / Analytics page (calls and heatmap tab) temporary unavailable

Resolved Minor
November 17, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/17/2023 07:17AM

This incident has been resolved.

MONITORING over 1 year ago - at 11/17/2023 06:53AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 11/17/2023 06:10AM

Analytics page (calls and heatmap tab) is restored. Fix is on the way for Analytics Live Dashboard and Wallboard.

IDENTIFIED over 1 year ago - at 11/17/2023 05:36AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 11/17/2023 03:49AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 11/17/2023 02:21AM

The issue has been identified and a fix is being implemented.

Latest Dialpad outages

Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages. - 1 day ago
Some customers in North America may be experiencing issues with call audio - 3 days ago
Some customers in North America may have experienced issues with calls - 3 days ago
Analytics Live Dashboard may be experiencing delays loading - 6 days ago
Some customers may be experiencing degraded performance with Omnichannel and IVR applications - 15 days ago

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