Outage in Dialpad

Voice quality degraded in New Zealand

Resolved Minor
March 20, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating call quality issues with calls in New Zealand for some customers. The issue affects primarily inbound calls and audio may drop unexpectedly or for brief periods.
Components affected
Dialpad Carrier Networks: Local Numbers Dialpad Carrier Networks: Toll-Free Numbers
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/21/2024 02:51AM

This incident has been resolved.

MONITORING 10 months ago - at 03/21/2024 02:35AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 03/21/2024 02:18AM

We are continuing to work on a fix for inbound calls.

IDENTIFIED 10 months ago - at 03/21/2024 12:51AM

We are continuing to work on a fix for inbound calls.

IDENTIFIED 10 months ago - at 03/20/2024 11:32PM

The issue has been identified and outbound calls should be resolved now.However, inbound calls remain affected, and efforts to find a solution are ongoing.

INVESTIGATING 10 months ago - at 03/20/2024 10:06PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 03/20/2024 09:43PM

We are investigating call quality issues with calls in New Zealand for some customers. The issue affects primarily inbound calls and audio may drop unexpectedly or for brief periods.

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