Outage in Dialpad
Customers experiencing difficulty making calls and joining meetings.
Resolved Major
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Outage Details
We are currently investigating this issue.
Components affected
Dialpad Telephony Infrastructure: Inbound Calls Dialpad Telephony Infrastructure: Outbound Calls Dialpad WebRTC Dialpad Google App Engine HR DatastoreLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/12/2025 09:57PM
This incident has been resolved.
MONITORING
1 day ago - at 06/12/2025 08:35PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 06/12/2025 07:32PM
We are aware of a widespread Google Cloud outage that began on June 12, 2025. As Dialpad relies on Google Cloud for certain functionalities, this outage is currently impacting our services, and you may experience issues such as login failures or disruptions in call and messaging capabilities.
What’s Happening?
According to reports from Downdetector and other sources, this global outage is affecting numerous platforms that depend on Google’s infrastructure, including Dialpad, due to issues with Google’s Identity and Access Management services. This has caused widespread disruptions for businesses worldwide.
Our Response
Our team is actively monitoring the situation and working closely with Google to ensure services are restored as quickly as possible. Google is addressing the issue, and we are committed to keeping you informed as updates become available. Please check our Dialpad Status Page for real-time updates on service status.
What You Can Do
Stay updated on the outage via Dialpad's Status Page at https://status.dialpad.com, Downdetector (https://downdetector.com/status/google) or Google’s Cloud Service Health Dashboard (https://status.cloud.google.com).
We understand how critical our services are to your business, and we sincerely apologize for the inconvenience caused by this outage. Our team is doing everything possible to minimize disruption and restore full functionality as soon as Google resolves the issue.
IDENTIFIED
1 day ago - at 06/12/2025 07:03PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 06/12/2025 06:27PM
We are currently investigating this issue.
If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page.
INVESTIGATING
1 day ago - at 06/12/2025 06:21PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 06/12/2025 06:16PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 06/12/2025 06:15PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 06/12/2025 06:09PM
We are currently investigating this issue.
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