Outage in Dialpad

Partial outage of Voice Intelligence

Resolved Minor
August 09, 2024 - Started about 1 month ago - Lasted 9 minutes
Official incident page

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Outage Details

Monitoring (issue identified and fix implemented), starting at 17:18 UTC, as the number of available decoders was insufficient to meet the current number of customer requests. All AI features will be impacted since they depend on voice transcripts to work.The root cause investigation is ongoing.
Components affected
Dialpad Voice Intelligence
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/09/2024 06:36PM

This incident appears to have been resolved as of 18:22 UTC.

MONITORING about 1 month ago - at 08/09/2024 06:30PM

Monitoring (issue identified and fix implemented), starting at 17:18 UTC, as the number of available decoders was insufficient to meet the current number of customer requests. All AI features will be impacted since they depend on voice transcripts to work.The root cause investigation is ongoing.

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