Outage in Dialpad

iOS mobile app do not receive push notifications for channels

Resolved Minor
August 22, 2024 - Started 28 days ago - Lasted 1 day
Official incident page

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Outage Details

iOS mobile app do not receive push notifications for channels. When users are mentioned or have notifications for all mentions enabled, they do not receive notifications in the iOS mobile app. Web, native and Android are unaffected. This issue affects only push notifications for channels , call notifications are not affected.
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 08/23/2024 07:07PM

This incident has been resolved since 5 PM UTC time

MONITORING 27 days ago - at 08/23/2024 05:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 28 days ago - at 08/23/2024 09:59AM

We've identified the issue, and our team is actively working on a resolution.

IDENTIFIED 28 days ago - at 08/23/2024 05:02AM

We have identified the issue, and our team is currently working to resolve it.

MONITORING 28 days ago - at 08/23/2024 02:37AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 28 days ago - at 08/23/2024 12:02AM

Corrective action is in place and we are monitoring the situation very closely

IDENTIFIED 28 days ago - at 08/22/2024 09:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 28 days ago - at 08/22/2024 07:30PM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 08/22/2024 06:16PM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 08/22/2024 04:21PM

iOS mobile app do not receive push notifications for channels.
When users are mentioned or have notifications for all mentions enabled, they do not receive notifications in the iOS mobile app.
Web, native and Android are unaffected.
This issue affects only push notifications for channels , call notifications are not affected.

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