Outage in Dialpad

Inbound SMS is not being received from some wireless networks

Resolved Major
October 01, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue with our industry partner causing some failed inbound SMS where the sender is receiving a "Sorry this service is not available" error message. Teams are working to isolate the issue.
Components affected
Dialpad Texting Infrastructure
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/01/2024 07:53PM

As of 11:53 AM PST messaging traffic has returned to normal

MONITORING 2 months ago - at 10/01/2024 07:00PM

The industry partner reverted a change which was implemented on September 30th. Our tests are going through and we are monitoring for stability

INVESTIGATING 2 months ago - at 10/01/2024 05:56PM

We are currently investigating an issue with our industry partner causing some failed inbound SMS where the sender is receiving a "Sorry this service is not available" error message. Teams are working to isolate the issue.

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