Outage in Dialpad

Analytics related issues

Resolved Minor
November 14, 2024 - Started about 9 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating a potential outage for some customers with Analytics when using time based filters
Components affected
Dialpad Analytics
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 11/14/2024 03:43PM

After monitoring, we've determined that all Analytics pages are fully functional.

MONITORING about 8 hours ago - at 11/14/2024 02:36PM

We are continuing to monitor for any further issues.

MONITORING about 8 hours ago - at 11/14/2024 02:36PM

The mitigation was applied at 14 Nov 2024 02:03 PM UTC and now the backlog data should show up in the Analytics pages. We are continuing to monitor to ensure everything is working fine.

IDENTIFIED about 9 hours ago - at 11/14/2024 01:32PM

This issue affects the analytics page, the live dashboard, coaching hub. Data from today is not being displayed. We are actively working on fixing this.

INVESTIGATING about 9 hours ago - at 11/14/2024 01:24PM

We are investigating a potential outage for some customers with Analytics when using time based filters

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