Outage in Dialpad

Some customers may be experiencing issues receiving inbound SMS and MMS

Resolved Minor
March 26, 2025 - Started about 1 month ago - Lasted 5 days
Official incident page

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Outage Details

We have received intermittent reports of inbound delivery failures from customers sending SMS and MMS from T-Mobile numbers. We are investigating this issue and have escalated these reports to our upstream providers.
Components affected
Dialpad Texting Infrastructure
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/31/2025 04:32PM

As of 3/28/2025 at 3:30 PM PST inbound SMS and MMS from T-Mobile numbers are being correctly delivered.

MONITORING about 1 month ago - at 03/28/2025 10:27PM

The issue has been resolved and systems are functioning as expected. We are actively monitoring the situation to ensure continued stability. Thank you for your patience.

IDENTIFIED about 1 month ago - at 03/28/2025 06:55PM

We have identified the issue causing inbound delivery failures for SMS and MMS from T-Mobile numbers, which is affecting a very small percentage of our users. Our team is actively rolling out solutions on a case-by-case basis to address this for impacted customers. Additionally, our upstream providers are working on a permanent fix to resolve this issue for all cases. We appreciate your patience as we continue to address this matter.

INVESTIGATING about 1 month ago - at 03/27/2025 04:03PM

We have received intermittent reports of inbound delivery failures from customers sending SMS and MMS from T-Mobile numbers. We are investigating this issue and have escalated these reports to our upstream providers.

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