Outage in Dialpad

Some customers might experiencing issues with calling, messaging and meetings

Resolved Minor

May 20, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/20/2025 04:51PM

This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

MONITORING 11 months ago - at 05/20/2025 04:15PM

We are continuing to monitor the system. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

MONITORING 11 months ago - at 05/20/2025 04:06PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 months ago - at 05/20/2025 03:59PM

We are continuing to investigate the issue.
If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page

INVESTIGATING 11 months ago - at 05/20/2025 03:43PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/20/2025 03:32PM

We are currently investigating this issue.

Latest Dialpad outages

We are investigating potential issues with calling - 8 days ago

Some customers may be experiencing issues making or receiving calls. - about 1 month ago

Some customers may be experiencing sporadic issues with placing or receiving calls - 2 months ago

Some customers may be experiencing delays in platform functions - 3 months ago

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