Outage in Dialpad

Some customers might experiencing issues with calling, messaging and meetings

Resolved Minor
May 20, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Dialpad WebRTC Dialpad Telephony Infrastructure: Inbound Calls
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/20/2025 04:51PM

This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

MONITORING 3 days ago - at 05/20/2025 04:15PM

We are continuing to monitor the system. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

MONITORING 3 days ago - at 05/20/2025 04:06PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 05/20/2025 03:59PM

We are continuing to investigate the issue.
If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page

INVESTIGATING 3 days ago - at 05/20/2025 03:43PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 05/20/2025 03:32PM

We are currently investigating this issue.

Latest Dialpad outages

Some customers might be experiencing issues with calling and messaging - 2 days ago
Some customers might experiencing intermittent issue with IVR Workflows - 3 days ago
Some customers may be experiencing issues with calls ringing after an operator answers - 7 days ago
Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages. - 12 days ago
Some customers in North America may be experiencing issues with call audio - 14 days ago

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