Outage in Dialpad

Some customers might be experiencing issues with calling and messaging

Resolved Minor
May 21, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/21/2025 03:30PM

This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

MONITORING 2 days ago - at 05/21/2025 03:17PM

A fix has been implemented and we are monitoring the results. If you are still having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

INVESTIGATING 2 days ago - at 05/21/2025 03:03PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 05/21/2025 02:42PM

We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

source IsDown Phone service outage affecting calls Reports started 4 minutes before official outage was reported

Users report inability to make/receive calls and incorrect status displays. Common problems include calls not connecting or auto-hanging up, despite good internet.

Latest Dialpad outages

Some customers might experiencing intermittent issue with IVR Workflows - 3 days ago
Some customers might experiencing issues with calling, messaging and meetings - 3 days ago
Some customers may be experiencing issues with calls ringing after an operator answers - 7 days ago
Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages. - 12 days ago
Some customers in North America may be experiencing issues with call audio - 14 days ago

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