Outage in DigiCert

Primosign - SMS delivery issues

Resolved Major
November 10, 2025 - Started 3 days ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified an issue connecting to one of our 3rd party SMS service provider due to a certificate update on their side. We have identified the cause and are working to fix the issue ASAP.
Components affected
DigiCert DSS-Engine Production DigiCert DSS-Engine Staging

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/10/2025 04:24PM

Incident has been resolved

MONITORING 3 days ago - at 11/10/2025 02:46PM

The connectivity issue to our Primosign SMS provider has been resolved and we are monitoring the results.

INVESTIGATING 3 days ago - at 11/10/2025 09:35AM

We have identified an issue connecting to one of our 3rd party SMS service provider due to a certificate update on their side.
We have identified the cause and are working to fix the issue ASAP.

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