Outage in DigiCert
DC1 NL instance STM Prod Customers encountering 500 errors while signing
Resolved MajorIncident Report
Summary AI Generated
DigiCert's DC1 Software Trust Manager NL production instance experienced backend service issues that caused customers to encounter 500 errors while attempting to sign documents or code. The incident affected signing operations for customers using this specific instance over a 7.2-hour period. The backend service issue was fixed and the incident was resolved after monitoring confirmed stable performance.
We have identified an issue with one of our backend services of DC1 Software Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/11/2026 02:52PM
The incident has been resolved.
MONITORING
5 days ago - at 05/11/2026 08:02AM
We have fixed the issue with backend services of DC1 Software Trust Manager of NL Prod instance and are monitoring the performance.
IDENTIFIED
5 days ago - at 05/11/2026 07:44AM
We have identified an issue with one of our backend services of DC1 Software Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.
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