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Outage in DigiCert

CertCentral: Payments through credit cards are intermittently failing at the payment gateway

Resolved Minor
September 08, 2026 - Started about 22 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

DigiCert's CertCentral payment gateway experienced intermittent credit card transaction failures lasting approximately 1.4 hours, with newly added cards failing entirely and existing cards failing inconsistently. Both the CertCentral Console and API were affected. Investigation concluded that the errors were attributed to genuine transaction failures rather than a platform issue, with all legitimate transactions confirmed to be processing successfully.

We are currently investigating an issue affecting our payment gateway service. Transactions using newly added cards are currently failing, while transactions using existing cards may experience intermittent failures.
Components affected
DigiCert CertCentral Console DigiCert CertCentral API

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Latest Updates ( sorted recent to last )
RESOLVED about 20 hours ago - at 09/08/2026 07:11AM

Based on our analysis we found that all the legitimate transactions are going through fine and the errors were due to genuine failures.

INVESTIGATING about 22 hours ago - at 09/08/2026 05:49AM

We are currently investigating an issue affecting our payment gateway service. Transactions using newly added cards are currently failing, while transactions using existing cards may experience intermittent failures.

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