Outage in DigiCert
Document Signing - Go Sign Mobile Registration Issue
Resolved MinorIncident Report
Summary AI Generated
A recent update to DigiCert's Go Sign Mobile application caused users to be logged out and required them to re-register, disrupting the ability to approve qualified document signatures. The issue lasted approximately 3.8 hours before being resolved. Affected users were directed to contact their administrator or DigiCert One Support to assist with re-registration during that period.
We are aware of an ongoing issue related to the Go Sign Mobile application, which is required to approve qualified signatures. After a recent update of the Go Sign Mobile application users have been logged out of the application and need to re-register. Please contact your administrator or DigiCert One Support at dc1.standard.support@digicert.com if you are affected by this issue in order to get assistance with the re-registration. We are actively working to get this issue resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/28/2026 06:22PM
This incident has been resolved.
IDENTIFIED
3 days ago - at 09/28/2026 02:39PM
We are aware of an ongoing issue related to the Go Sign Mobile application, which is required to approve qualified signatures. After a recent update of the Go Sign Mobile application users have been logged out of the application and need to re-register. Please contact your administrator or DigiCert One Support at dc1.standard.support@digicert.com if you are affected by this issue in order to get assistance with the re-registration. We are actively working to get this issue resolved.
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