Outage in Diligent
BoardDocs - Some users are unable to access the Diligent BoardDocs application
Resolved MajorIncident Report
Summary AI Generated
The Diligent BoardDocs application experienced a major outage lasting approximately 14 days that prevented users from accessing the system in North America. The incident required multiple fixes and capacity maintenance work, with engineers implementing solutions and monitoring system stability throughout the extended downtime. The service was fully restored on May 15th after the team completed additional maintenance to increase system capacity.
We are currently investigating this issue.
Components affected
Diligent BoardDocs (North America - US)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/15/2026 03:23PM
This incident has been resolved.
MONITORING
22 days ago - at 05/07/2026 03:52PM
The BoardDocs system is online and available at this time. We are performing additional maintenance to increase capacity. Please continue to monitor this page for the most up to date information. If you are unable to login, please follow the instructions at this page (https://www.diligent.com/support/boarddocs-incident-update) to ensure there is no local browser issue impacting your ability to log in.
INVESTIGATING
22 days ago - at 05/07/2026 03:17PM
We are currently investigating an issue that is preventing users from accessing BoardDocs. We sincerely apologize for the inconvenience. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date status.
MONITORING
25 days ago - at 05/04/2026 09:57PM
The BoardDocs system is online and stable at this time. We are actively monitoring the results and are prepared to act should any further issues occur. Please continue to monitor this page for the most up to date information.
MONITORING
25 days ago - at 05/04/2026 12:27PM
A fix has been implemented and our senior engineers continue to monitor the results. We appreciate your continued support and apologize for any disruption. Please continue to monitor this page for the most up to date information.
MONITORING
28 days ago - at 05/01/2026 11:58PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
28 days ago - at 05/01/2026 11:58PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
28 days ago - at 05/01/2026 10:55PM
We are currently investigating an issue that is preventing users from accessing BoardDocs. We understand the impact of this disruption and sincerely apologize for the inconvenience. This is a high-priority issue, and our senior engineers are actively working to address it. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date information.
INVESTIGATING
28 days ago - at 05/01/2026 03:30PM
We are currently investigating this issue.
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