Outage in Diligent

Boards | BoardDocs | BoardEffect | Entities - Intermittent Service Degradation Affecting Users in the US

Resolved Major

May 24, 2026 - Started 5 days ago - Lasted about 8 hours
Official incident page

Incident Report

Summary AI Generated

Users in the US region experienced intermittent service degradation across Diligent's Boards, BoardDocs, BoardEffect, and Entities platforms for 7.7 hours. While Boards, BoardEffect, and Entities recovered earlier in the incident, BoardDocs continued to experience performance issues for a longer duration. The incident was resolved after implementing a fix and monitoring the results.

Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.

Components affected

Diligent Boards (North America - US) Diligent Entities (North America - US) Diligent Boardeffect (North America - US) Diligent BoardDocs (North America - US)

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 05/24/2026 03:51PM

This incident has been resolved.

MONITORING 5 days ago - at 05/24/2026 01:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 05/24/2026 11:53AM

Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues.

Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.

IDENTIFIED 5 days ago - at 05/24/2026 08:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 days ago - at 05/24/2026 08:14AM

Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.

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