Outage in Displayr

Unauthorized Error on R Servers

Resolved Major

July 30, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Displayr R Servers Displayr R Servers

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/31/2025 05:23AM

This incident has been resolved.

MONITORING 9 months ago - at 07/31/2025 04:46AM

We’ve deployed a fix and are currently monitoring to ensure R Server access is fully restored. We will provide another update once stability is confirmed.

IDENTIFIED 9 months ago - at 07/31/2025 04:30AM

We have rolled back the recent R Server promotion in an effort to restore access for users while we continue to investigate the root cause.

IDENTIFIED 9 months ago - at 07/31/2025 04:04AM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 07/31/2025 04:03AM

We have identified that the unauthorized errors affecting R Server requests are likely caused by an issue with our authorization function. Our team is actively investigating to determine the specific endpoint impacted. We will provide further updates as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/31/2025 04:00AM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 07/31/2025 03:59AM

We are currently investigating this issue.

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