Outage in Divio

Upstream DNS provider outage

Resolved Major
December 17, 2022 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

One of our upstream DNS providers is currently experiencing an outage. Some sites may be temporarily unreachable. Outage visibility may vary depending on the geographical source of requests.
Components affected
Divio Website Divio Hosting Divio Control Panel (control.divio.com) Divio Hosting Divio Hosting Divio django CMS demos Divio Hosting Divio DNSimple Name Servers
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/17/2022 06:44PM

This incident has been resolved.

MONITORING about 2 years ago - at 12/17/2022 05:09PM

Our upstream DNS provider has mitigated the issue. We continue to monitor the situation until full resolution.

IDENTIFIED about 2 years ago - at 12/17/2022 04:53PM

We are seeing a slow increase of successful DNS requests.

IDENTIFIED about 2 years ago - at 12/17/2022 04:49PM

Our upstream DNS provider acknowledged the issue and is investigating it.
As our inbound email service might also be affected, our enterprise customers may use the fallback support channels to get in touch with us (e.g. dedicated PagerDuty email addresses or phone numbers).

IDENTIFIED about 2 years ago - at 12/17/2022 04:08PM

One of our upstream DNS providers is currently experiencing an outage. Some sites may be temporarily unreachable. Outage visibility may vary depending on the geographical source of requests.

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Partial Outage - 7 months ago
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