Outage in DNSFilter

Roaming Clients Showing Offline On The Dashboard When They Are Online

Resolved Minor
February 27, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue where Roaming Clients are intermittently showing offline on the dashboard when they are online and traffic is confirmed to be passing. Updated status will be provided as soon as possible. DNS filtering and all core features are operating normally.
Components affected
DNSFilter Analytics
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/27/2023 06:45PM

Roaming Clinets continue to report correctly on the dashboard. This incident is now resolved. Should you need further assistance please contact us at support@dnsfilter.com.

DNS resolution was unaffected.

MONITORING over 2 years ago - at 02/27/2023 04:20PM

A fix has been implemented and we are currently monitoring to ensure stability.

DNS filtering and all core features continue to operate normally.

INVESTIGATING over 2 years ago - at 02/27/2023 03:24PM

We are currently investigating an issue where Roaming Clients are intermittently showing offline on the dashboard when they are online and traffic is confirmed to be passing. Updated status will be provided as soon as possible.

DNS filtering and all core features are operating normally.

Latest DNSFilter outages

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UI Preventing Manual Customers from seeing the Roaming Client - 3 months ago
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Dashboard Login Failure - Resolved - 4 months ago

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