Outage in DNSFilter

Delays in API Operation

Resolved Minor
August 18, 2023 - Started about 2 years ago - Lasted about 12 hours
Official incident page

Incident Report

We have identified an issue with delays in API operations due to a sync error, and have initiated a resync of the affected nodes. API-driven changes such as modification to filtering policies are currently delayed. DNS query performance is normal. Contact our support team at support@dnsfilter.com if you are in need of assistance.
Components affected
DNSFilter API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/18/2023 07:08PM

This incident has been resolved. If further assistance is needed please contact us at support@dnsfilter.com

MONITORING about 2 years ago - at 08/18/2023 03:48PM

Our team is continuing to monitor the results of the resync.

Global DNS service continues to operate normally.

MONITORING about 2 years ago - at 08/18/2023 09:41AM

Status is green. Our team is continuing to monitor the results of the resync.

Global DNS service continues to operate normally.

IDENTIFIED about 2 years ago - at 08/18/2023 09:03AM

Resync of affected nodes is nearing completion. Europe and America regions are fully restored.

Global DNS service continues to operate normally.

IDENTIFIED about 2 years ago - at 08/18/2023 08:03AM

Resync of affected nodes is continuing to show positive effect. API operations for Dallas, Atlanta, New York, Chicago, Amsterdam, London are fully restored and operating normally.

IDENTIFIED about 2 years ago - at 08/18/2023 07:25AM

We have identified an issue with delays in API operations due to a sync error, and have initiated a resync of the affected nodes.

API-driven changes such as modification to filtering policies are currently delayed.

DNS query performance is normal. Contact our support team at support@dnsfilter.com if you are in need of assistance.

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