Outage in DNSFilter

DNS Resolution is (Down / Intermittent) - Monitoring

Resolved Major
September 26, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing issues with DNS timeouts in our Dallas and Chicago Data Centers. This has resulted in an increase in DNS resolution delays for customers accessing services in these regions. Current Status: Chicago Datacenter: The issue has been successfully resolved as of 16:08 UTC. Dallas Datacenter: While improvements are underway, DNS timeouts continue to be observed. Our team is actively working to fully remediate this issue. Impact: Customers in the affected regions may experience delays in DNS resolution. Next Steps: We are undertaking all necessary measures to resolve the situation and minimize impact. We will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your continued support.
Components affected
DNSFilter North America DNSFilter North America
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/26/2024 09:52PM

This incident has been resolved.

MONITORING 3 months ago - at 09/26/2024 07:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 09/26/2024 07:40PM

The issue has been identified and a fix is currently being implemented.

INVESTIGATING 3 months ago - at 09/26/2024 04:42PM

We are currently experiencing issues with DNS timeouts in our Dallas and Chicago Data Centers. This has resulted in an increase in DNS resolution delays for customers accessing services in these regions.

Current Status:

Chicago Datacenter: The issue has been successfully resolved as of 16:08 UTC.
Dallas Datacenter: While improvements are underway, DNS timeouts continue to be observed. Our team is actively working to fully remediate this issue.

Impact: Customers in the affected regions may experience delays in DNS resolution.

Next Steps: We are undertaking all necessary measures to resolve the situation and minimize impact. We will provide updates as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Thank you for your continued support.

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