Outage in DNSFilter

MFA Prompted for re-setup

Resolved Minor
March 26, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Date of Incident: Mar 25, 2025 Time: 2PM UTC Affected Systems/Services: MFA Incident Priority Level: Medium Description: We are currently investigating reports of users being prompted to re-setup their Multi-Factor Authentication (MFA) in order to access the dashboard. This is not intended behavior, and we understand the inconvenience it causes. Impact: Users may be unable to access the dashboard without re-setting up their MFA. This issue affects users utilizing MFA for login. There are no impacts to security policies. Current Status: Our engineering team is actively investigating the root cause of this unexpected MFA re-setup request. We are working to identify and implement a solution as quickly as possible. We are monitoring system logs and authentication services.
Components affected
DNSFilter Front End UI
Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 03/26/2025 05:56PM

A fix has been implemented and we are now monitoring the results. Thank you for your understanding.

INVESTIGATING about 1 month ago - at 03/26/2025 05:52PM

Date of Incident: Mar 25, 2025
Time: 2PM UTC
Affected Systems/Services: MFA
Incident Priority Level: Medium
Description:
We are currently investigating reports of users being prompted to re-setup their Multi-Factor Authentication (MFA) in order to access the dashboard. This is not intended behavior, and we understand the inconvenience it causes.
Impact:
Users may be unable to access the dashboard without re-setting up their MFA. This issue affects users utilizing MFA for login. There are no impacts to security policies.
Current Status:
Our engineering team is actively investigating the root cause of this unexpected MFA re-setup request. We are working to identify and implement a solution as quickly as possible. We are monitoring system logs and authentication services.

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