Outage in Docebo

Report Generation Disruption

Resolved Minor
September 02, 2025 - Started 5 days ago - Lasted about 2 hours

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Outage Details

We are investigating a disruption with our report generation service.

Users may experience discontinued background jobs when generating or exporting reports.

This is affecting users located in the us-east-1 region.

Our Cloud Operations team is actively working to identify the root cause and restore service. We will provide another update within the hour or sooner if we have new information.
Latest Updates ( sorted recent to last )
5 days ago - at 09/02/2025 01:36PM

We are investigating a disruption with our report generation service.

Users may experience discontinued background jobs when generating or exporting reports.

This is affecting users located in the us-east-1 region.

Our Cloud Operations team is actively working to identify the root cause and restore service. We will provide another update within the hour or sooner if we have new information.

5 days ago - at 09/02/2025 02:47PM

We have deployed a change that is showing positive signs of recovery for report generation and exports.

Additionally, we are coordinating with our vendor to assist with troubleshooting. We will continue to monitor the service closely.

The next update will be provided by 15:45 UTC or as new information becomes available.

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