Outage in Docebo
Report Generation Disruption
Resolved Minor
September 02, 2025 - Started 5 days ago
- Lasted about 2 hours
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Outage Details
We are investigating a disruption with our report generation service.
Users may experience discontinued background jobs when generating or exporting reports.
This is affecting users located in the us-east-1 region.
Our Cloud Operations team is actively working to identify the root cause and restore service. We will provide another update within the hour or sooner if we have new information.
Users may experience discontinued background jobs when generating or exporting reports.
This is affecting users located in the us-east-1 region.
Our Cloud Operations team is actively working to identify the root cause and restore service. We will provide another update within the hour or sooner if we have new information.
Components affected
Docebo Scheduled Jobs (e.g.email message delivery, background jobs)Latest Updates ( sorted recent to last )
5 days ago - at 09/02/2025 01:36PM
We are investigating a disruption with our report generation service.
Users may experience discontinued background jobs when generating or exporting reports.
This is affecting users located in the us-east-1 region.
Our Cloud Operations team is actively working to identify the root cause and restore service. We will provide another update within the hour or sooner if we have new information.
5 days ago - at 09/02/2025 02:47PM
We have deployed a change that is showing positive signs of recovery for report generation and exports.
Additionally, we are coordinating with our vendor to assist with troubleshooting. We will continue to monitor the service closely.
The next update will be provided by 15:45 UTC or as new information becomes available.
Latest Docebo outages
Docebo Service Disruption - 18 days ago
Docebo Group Update Delays in US-East-1 - about 2 months ago
Help desk ticket unavailable - 3 months ago
Delayed Backgrond Job issues in us-east-1 Region - 5 months ago
Background Jobs Delay in US-East-1 - 6 months ago
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