Outage in DocuSign
Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced a minor incident lasting approximately 1.6 hours affecting customers in the Australia (AU) and Japan (JP) regions. Users encountered errors and delays when attempting to log in, send, or sign envelopes. The incident was resolved after both regions stabilized, with further investigation ongoing to determine the root cause.
We are actively investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/23/2026 10:30PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
INVESTIGATING
4 days ago - at 07/23/2026 09:45PM
AU and JP are stable at present. Teams are continuing to investigate the issue.
INVESTIGATING
4 days ago - at 07/23/2026 09:07PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 07/23/2026 08:59PM
We are actively investigating this issue.
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