Outage in Dojo

Error messages on card machines preventing some Dojo merchants from transacting

Resolved Minor
June 10, 2024 - Started 6 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Some Dojo merchants are unable to transact due to an 'Unable to resync account’ error message on their card machine. We’re working on it urgently to get everything back up and running. Sorry for the inconvenience. If you are impacted, you can try restarting your card machine to clear the error message by following these steps: 1) Hold down the power button, then select 'Reboot'. 2) Try the transaction again.
Components affected
Dojo Card machines
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/10/2024 11:16AM

All payments are now working again.

You might have noticed some payments declining recently. The issue has now been resolved and you can keep taking payments as normal. Thanks for your patience.

IDENTIFIED 6 months ago - at 06/10/2024 08:53AM

Some Dojo merchants are unable to transact due to an 'Unable to resync account’ error message on their card machine. We’re working on it urgently to get everything back up and running. Sorry for the inconvenience.

If you are impacted, you can try restarting your card machine to clear the error message by following these steps:

1) Hold down the power button, then select 'Reboot'.
2) Try the transaction again.

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