Outage in Dojo

Global IT Outage not affecting Dojo services in the UK or Spain

Resolved Minor
July 19, 2024 - Started about 2 months ago - Lasted about 10 hours
Official incident page

Need to monitor Dojo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Dojo, and never miss an outage again.
Start Free Trial

Outage Details

We’re aware of an external issue that is causing global IT outages. This issue is not currently impacting Dojo Payments or Dojo Bookings. You can still take payments and bookings as usual. If this issue is impacting your ePos provider and is preventing you from taking payments, you can use your card machine in non-integrated mode by following the steps below: 1. Press the menu bar, and tap ‘Settings’ 2. Choose ‘Non-integrated payments’ 3. Toggle on ‘Non-integrated payments’ 4. Choose the settings underneath that you would like to enable in standalone mode. These include sales, refunds, and splitting the bill (if applicable).
Components affected
Dojo Integrations
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/19/2024 08:03PM

This incident has been resolved. Dojo remains unaffected by an external issue that has caused global IT outages. You can still take payments and bookings as usual.

MONITORING about 2 months ago - at 07/19/2024 02:54PM

Dojo Payments and Bookings remain unaffected by an external global IT issue. You can still take payments and bookings as usual.

INVESTIGATING about 2 months ago - at 07/19/2024 10:16AM

We’re aware of an external issue that is causing global IT outages. This issue is not currently impacting Dojo Payments or Dojo Bookings. You can still take payments and bookings as usual.

If this issue is impacting your ePos provider and is preventing you from taking payments, you can use your card machine in non-integrated mode by following the steps below:

1. Press the menu bar, and tap ‘Settings’
2. Choose ‘Non-integrated payments’
3. Toggle on ‘Non-integrated payments’
4. Choose the settings underneath that you would like to enable in standalone mode. These include sales, refunds, and splitting the bill (if applicable).

Latest Dojo outages

Dojo bookings: some customers unable to make new card on file bookings - about 2 months ago
Error messages on card machines preventing some Dojo merchants from transacting - 3 months ago
Bank transfers are running late for some customers - 3 months ago
Online payments and deposits for Dojo Bookings are down - 5 months ago
Bank transfers might be running late for some customers - 5 months ago

Monitor Dojo and the status of all your vendors in one place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3230 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE