Outage in Dojo

Global IT Outage not affecting Dojo services in the UK or Spain

Resolved Minor
July 19, 2024 - Started 5 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We’re aware of an external issue that is causing global IT outages. This issue is not currently impacting Dojo Payments or Dojo Bookings. You can still take payments and bookings as usual. If this issue is impacting your ePos provider and is preventing you from taking payments, you can use your card machine in non-integrated mode by following the steps below: 1. Press the menu bar, and tap ‘Settings’ 2. Choose ‘Non-integrated payments’ 3. Toggle on ‘Non-integrated payments’ 4. Choose the settings underneath that you would like to enable in standalone mode. These include sales, refunds, and splitting the bill (if applicable).
Components affected
Dojo Integrations
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/19/2024 08:03PM

This incident has been resolved. Dojo remains unaffected by an external issue that has caused global IT outages. You can still take payments and bookings as usual.

MONITORING 5 months ago - at 07/19/2024 02:54PM

Dojo Payments and Bookings remain unaffected by an external global IT issue. You can still take payments and bookings as usual.

INVESTIGATING 5 months ago - at 07/19/2024 10:16AM

We’re aware of an external issue that is causing global IT outages. This issue is not currently impacting Dojo Payments or Dojo Bookings. You can still take payments and bookings as usual.

If this issue is impacting your ePos provider and is preventing you from taking payments, you can use your card machine in non-integrated mode by following the steps below:

1. Press the menu bar, and tap ‘Settings’
2. Choose ‘Non-integrated payments’
3. Toggle on ‘Non-integrated payments’
4. Choose the settings underneath that you would like to enable in standalone mode. These include sales, refunds, and splitting the bill (if applicable).

Latest Dojo outages

Dojo bookings: some customers unable to make new card on file bookings - 5 months ago
Error messages on card machines preventing some Dojo merchants from transacting - 6 months ago
Bank transfers are running late for some customers - 7 months ago
Online payments and deposits for Dojo Bookings are down - 8 months ago
Bank transfers might be running late for some customers - 8 months ago

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