Outage in Dojo

Dojo bookings: some customers unable to make new card on file bookings

Resolved Major
July 26, 2024 - Started about 1 month ago - Lasted 27 minutes
Official incident page

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Outage Details

We're aware that some customers with Dojo Bookings aren't able to make new bookings with the card on file policy enabled. We're currently looking into this issue and will post updates as we know more. In the meantime, customers can make new bookings without the card on file policy applied and diners can still make bookings at restaurants that have the policy enabled.
Components affected
Dojo Bookings
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/26/2024 10:26PM

We’ve resolved the issue and customers can now make card on file bookings as normal.

INVESTIGATING about 1 month ago - at 07/26/2024 10:10PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 07/26/2024 10:02PM

We're aware that some customers with Dojo Bookings aren't able to make new bookings with the card on file policy enabled. We're currently looking into this issue and will post updates as we know more. In the meantime, customers can make new bookings without the card on file policy applied and diners can still make bookings at restaurants that have the policy enabled.

Latest Dojo outages

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Online payments and deposits for Dojo Bookings are down - 5 months ago
Bank transfers might be running late for some customers - 5 months ago

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