Outage in Dojo

Dojo bookings: some customers unable to make new card on file bookings

Resolved Major
July 26, 2024 - Started about 1 year ago - Lasted 27 minutes
Official incident page

Incident Report

We're aware that some customers with Dojo Bookings aren't able to make new bookings with the card on file policy enabled. We're currently looking into this issue and will post updates as we know more. In the meantime, customers can make new bookings without the card on file policy applied and diners can still make bookings at restaurants that have the policy enabled.
Components affected
Dojo Bookings

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/26/2024 10:26PM

We’ve resolved the issue and customers can now make card on file bookings as normal.

INVESTIGATING about 1 year ago - at 07/26/2024 10:10PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 07/26/2024 10:02PM

We're aware that some customers with Dojo Bookings aren't able to make new bookings with the card on file policy enabled. We're currently looking into this issue and will post updates as we know more. In the meantime, customers can make new bookings without the card on file policy applied and diners can still make bookings at restaurants that have the policy enabled.

Latest Dojo outages

Global IT Outage not affecting Dojo services in the UK or Spain - over 1 year ago
Error messages on card machines preventing some Dojo merchants from transacting - over 1 year ago
Bank transfers are running late for some customers - over 1 year ago
Online payments and deposits for Dojo Bookings are down - over 1 year ago
Bank transfers might be running late for some customers - over 1 year ago

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