Outage in DonorPerfect

Chat support unavailable from within DonorPerfect

Resolved Minor
May 19, 2025 - Started 14 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue with our in product Chat Support solution for DonorPerfect, we are working hard to resolve the issue. In the mean time you can still access Chat Support through our Community site. Go to (?)Help > Knowledgebase > Click on your user name in the top right corner and select Chat Support > then Chat Now. We appreciate your patience as we work to restore this service.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/19/2025 07:01PM

In product Chat Support is now functioning as intended. Thank you for your patience!

INVESTIGATING 14 days ago - at 05/19/2025 06:16PM

We are currently experiencing an issue with our in product Chat Support solution for DonorPerfect, we are working hard to resolve the issue. In the mean time you can still access Chat Support through our Community site. Go to (?)Help > Knowledgebase > Click on your user name in the top right corner and select Chat Support > then Chat Now. We appreciate your patience as we work to restore this service.

Latest DonorPerfect outages

Performance Slowness - 3 days ago
Chat support unavailable from within DonorPerfect - 14 days ago
Performance Slowness - about 1 month ago
Email Deliverability Issues, including MFA and Password Resets - about 1 month ago
Errors Logging into DonorPerfect - about 1 month ago

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