Classic Online Forms Processing Errors

This incident has been resolved. Thank you for your patience.

A fix has been implemented and we are monitoring the results. We believe at this time all Classic Online Forms are processing successfully.

Our payment processing vendor has confirmed the cause of the recent errors and is diligently working toward a full resolution as quickly as possible. This remains a high-priority issue, and we are closely monitoring their progress. Thank you for your continued patience and understanding. We’ll keep you updated here as more information becomes available.

Our team has identified an issue affecting DonorPerfect Online Forms Classic. Currently, donors may encounter an error upon reaching the final submission page—after clicking "Submit," the form fails to process as expected.

Please note that this issue is limited to Classic Forms. Drag-N-Drop Forms and Insta-Charge are fully operational and unaffected.

This matter is being actively investigated by our development team and has been assigned the highest priority. We will continue to provide updates here as we learn more.

We sincerely apologize for the inconvenience and appreciate your patience.