Outage in DonorPerfect

Phone Support Unavailable

Resolved Minor
August 13, 2025 - Started 14 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue that is preventing connection to our phone support team. We are working hard to identify and resolve the issue, and we will keep you updated on the progress. The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 08/13/2025 09:19PM

This incident has been resolved.

MONITORING 14 days ago - at 08/13/2025 07:10PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 14 days ago - at 08/13/2025 06:58PM

We are currently investigating an issue that is preventing connection to our phone support team. We are working hard to identify and resolve the issue, and we will keep you updated on the progress. The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).

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