Outage in DonorPerfect

Classic Online Forms Errors

Resolved Major
September 04, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

We’ve identified an issue impacting Classic DonorPerfect Online Forms, which is currently inaccessible. Our team has marked this as a high priority and is actively working on a resolution. We’ll provide updates here as soon as more information is available. Please note that Drag-and-Drop Forms and Givecloud remain fully operational and are processing as normal.
Components affected
DonorPerfect Online Forms
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/04/2025 07:35PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/04/2025 02:14PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 09/04/2025 01:43PM

We’ve identified an issue impacting Classic DonorPerfect Online Forms, which is currently inaccessible. Our team has marked this as a high priority and is actively working on a resolution. We’ll provide updates here as soon as more information is available.
Please note that Drag-and-Drop Forms and Givecloud remain fully operational and are processing as normal.

Latest DonorPerfect outages

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Classic online forms processing errors - about 2 months ago
Phone Support Unavailable - 2 months ago
Errors Affecting XML API Key Requests & DP Mobile - 2 months ago

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