Outage in DonorPerfect

Third-Party Service Issues Affecting Email, Chat, and Automatic Monthly Giving

Minor
October 20, 2025 - Started about 6 hours ago
Official incident page

Incident Report

DonorPerfect and DonorPerfect Online Forms are up and running. However, some services that rely on our third-party partners and vendors are currently experiencing issues. This may cause delays or interruptions in sending and receiving emails, including MFA codes, password resets, receipts, and confirmation messages. Our in-app chat support may also be slow to load or send messages. In addition, this outage prevented Automatic Monthly Giving from running today; it will run automatically tomorrow once all services are back up and running. We’re monitoring these vendor-related issues and will provide updates as they become available.
Components affected
DonorPerfect

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Latest Updates ( sorted recent to last )
MONITORING about 5 hours ago - at 10/20/2025 05:52PM

While DonorPerfect and DonorPerfect Online Forms remain up and running, we’ve confirmed that a widespread outage affecting a major cloud provider (AWS) continues to impact several of our third-party partners and vendors. As a result, some connected services are still experiencing delays or interruptions. This includes sending and receiving emails such as MFA codes, password resets, receipts, and confirmation emails. New DonorPerfect (Drag and Drop) Online Forms are also seeing delays in both sending confirmation emails and downloading transactions into DonorPerfect. Our in-app chat support may also be slow to load or send messages. Additionally, this outage prevented Automatic Monthly Giving from running today; it will run automatically tomorrow once services stabilize. We’re continuing to monitor the situation closely and will share updates as they become available.

MONITORING about 6 hours ago - at 10/20/2025 05:02PM

DonorPerfect and DonorPerfect Online Forms are up and running. However, some services that rely on our third-party partners and vendors are currently experiencing issues. This may cause delays or interruptions in sending and receiving emails, including MFA codes, password resets, receipts, and confirmation messages. Our in-app chat support may also be slow to load or send messages. In addition, this outage prevented Automatic Monthly Giving from running today; it will run automatically tomorrow once all services are back up and running. We’re monitoring these vendor-related issues and will provide updates as they become available.

Latest DonorPerfect outages

Classic Online Forms Errors - about 2 months ago
Errors logging into DonorPerfect - about 2 months ago
Phone Support Unavailable - 2 months ago

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