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Outage in DonorPerfect

Intermittent Errors Loading Drag-N-Drop Forms

Resolved Major
November 25, 2025 - Started 2 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently investigating an intermittent issue affecting Drag-N-Drop Forms. Some users may experience a 502 or 503 error when attempting to load a form. However, Online Forms Classic are not impacted and will continue to load normally. Our team is actively working to identify the cause and put a permanent resolution in place. We will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/26/2025 03:25PM

We have not seen any ongoing issues after the fix was implemented. Thank you for your patience!

MONITORING 2 months ago - at 11/26/2025 04:58AM

A fix has been implemented and we are monitoring the results. Thank you for your understanding as we worked to correct this issue.

INVESTIGATING 2 months ago - at 11/26/2025 01:43AM

We are currently investigating an intermittent issue affecting Drag-N-Drop Forms. Some users may experience a 502 or 503 error when attempting to load a form. However, Online Forms Classic are not impacted and will continue to load normally. Our team is actively working to identify the cause and put a permanent resolution in place. We will provide updates as more information becomes available.

Latest DonorPerfect outages

Slowness Running Easy Reports - about 18 hours ago
Intermittent Connection Errors When Submitting Payments - 6 days ago
Email Deliverability Issues, including MFA and Password Resets - 7 days ago
DonorPerfect Login Errors - 12 days ago
Third-Party Service Issues Affecting DonorPerfect, Classic and New Forms - 2 months ago

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