Outage in dotdigital

Upcoming Change to SFTP Key Exchange Algorithms - Action Required

Resolved Minor
September 10, 2025 - Started 3 days ago - Lasted about 1 hour

Need to monitor dotdigital outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including dotdigital, and never miss an outage again.
Start Free Trial

Outage Details

As part of our commitment to keeping your data secure and our platform reliable, we’re updating the key exchange (KEX) algorithms supported by our SFTP server. This change only applies if you connect to filetransfer.cartcontents.com to import data to or export data from Fresh Relevance.
On Wednesday 10 September 2025, we’ll disable several legacy algorithms that no longer meet current security standards:
  • curve25519-sha256
  • diffie-hellman-group-exchange-sha256
  • diffie-hellman-group14-sha1
  • ext-info-s
  • kex-strict-s-v00@openssh.com
Action Required:
If your SFTP client uses any of these algorithms, you may need to update your configuration or upgrade your client software to avoid connection issues. Please check your setup and ensure you are using a modern, secure KEX algorithm supported by your client. For detailed instructions on configuring your SFTP connection and importing product data, please refer to our support guide [https://support.freshrelevance.com/en/articles/8523325-import-product-data].
If you need help or have any questions, please reply to this message and our support team will be happy to assist you.

Latest dotdigital outages

Disruption to open & link tracking, pages & forms and unsubscribing - 23 days ago
SMS Delivery Issues in APAC - 30 days ago
MMS Delivery Issues via Short codes - 3 months ago
Platform stability issues - 3 months ago
Delayed SMS delivery receipts and inbound messages - 4 months ago

Burned by Vendor Downtime? Never Again with Our Status Page Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook