Outage in dotdigital
Delayed email sends in Asia Pacific R3 & North America R2
Resolved Major
May 16, 2026 - Started 9 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
dotdigital experienced a major service incident affecting email sending in the Asia Pacific R3 and North America R2 regions, where email sends were delayed and queued instead of being delivered normally. The issue impacted the mail sending functionality in both regions for approximately 1.4 hours. The incident was resolved after the engineering team worked to address the underlying problem causing the email delivery delays.
We've discovered an issue with email sends in our Asia Pacific R3 region. Email sends are currently being queued whilst we work towards a resolution. Sorry if this is affecting you, look out for more news from us shortly.
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