Outage in dotdigital

Errors when accessing Dotdigital Marketing

Resolved Major

November 06, 2026 - Started 5 days ago - Lasted about 2 hours

Incident Report

Summary AI Generated

Dotdigital experienced a major outage lasting approximately 1.5 hours that impacted a wide range of European and global services, including login, SMS, email sending, API access, reporting, contact imports, and tracking. The incident affected core marketing functionality across the platform. The tech team investigated and resolved the issue, restoring normal operations.

We're investigating an issue with our Dotdigital Marketing application. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.

Components affected

dotdigital Europe - SMS dotdigital Global - Login Page dotdigital Europe - Web Application dotdigital Europe - Pages and Forms dotdigital Europe - Transactional Email dotdigital Europe - Contact Imports dotdigital Europe - API dotdigital Europe - Mail Sending dotdigital Europe - Open and Link Tracking dotdigital Europe - Reporting dotdigital Europe - Surveys and Forms

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Latest dotdigital outages

Occasional errors with contact imports, segmentation and reporting - 2 months ago

Scheduled Email Sending Issues (Europe R1) - 5 months ago

Delayed email sends in Asia Pacific R3 & North America R2 - 6 months ago

Issues with Transactional Emails - 8 months ago

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