Outage in Dovetail
Degraded responses from chat and agents
Resolved Major
November 17, 2025 - Started 2 days ago
- Lasted about 2 hours
Incident Report
We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects.
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Latest Updates ( sorted recent to last )
INVESTIGATING
2 days ago - at 11/18/2025 03:22AM
We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects.
IDENTIFIED
2 days ago - at 11/18/2025 03:51AM
We've identified the root cause for this issue, and we are currently testing a fix.
MONITORING
2 days ago - at 11/18/2025 05:09AM
We have released the fix and are now monitoring the result.
Latest Dovetail outages
Video Export u0026 Transcript Processing Outage - 3 days ago
Unable to load Projects - 6 days ago
Citations in chat are currently unavailable - 9 days ago
Dovetail AI features are unavailable - 20 days ago
Slow performance across Dovetail (US_A region) - 28 days ago
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