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Outage in Dovetail

Highlight exports and Magic features are failing

Resolved Minor
November 21, 2025 - Started 3 months ago - Lasted about 2 hours

Incident Report

We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history.You can access your downloaded highlight by navigating to **Notifications**, where you’ll see “Your highlight is ready” along with a “Download” option.Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in.

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Latest Updates ( sorted recent to last )
INVESTIGATING 3 months ago - at 11/21/2025 03:30PM

We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history.You can access your downloaded highlight by navigating to **Notifications**, where you’ll see “Your highlight is ready” along with a “Download” option.Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in.

INVESTIGATING 3 months ago - at 11/21/2025 04:23PM

We’re also seeing failures with the **Suggest Highlights** feature. Attempting to generate suggested highlights results in an **“Unexpected error occurred”** toast. Other Magic features may also be unavailable.**Workaround:** In _some_ cases, the highlights or actions appear after refreshing the browser.

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